Critical Thinking and Problem-Solving Training Programs In Malaysia

  • Spark creativity in the workplace 
  • Identify profitable opportunities 
  • Reduce costly mistakes

Impact of Cultivating Critical Thinking Within Organizations

95%

of managers report a more proactive team.

97%

Increase in productivity.

85%

Increase in profitability.

88%

of employees improved their abilities in making critical decisions.

91%

of organizations report more effective communication between teams.

98%

of business owners have more time to build their business plans.

97%

Increase in productivity.

88%

of employees improved their abilities in making critical decisions.

98%

of business owners have more time to build their business plans.

95%

of managers report a more proactive team.

85%

Increase in profitability.

91%

of organizations report more effective communication between teams.

Turning The Awareness Into Action

“My team is more proactive in solving problems and making decisions in a 2-day training program. Creating awareness of the five essential skills with the hands-on application on real work issues improves the communication between departments and drives them to dig deeper to find solutions.”

Eileen Lim
Business Development Manager

5 Essential Skills To Spark Creativity & Innovation

Critical Thinking

Analytical Thinking

Creative Thinking

Problem-solving & Root Cause Analysis

Decision Making

5 Essential Skills to Help Your Organization Achieve…

  1. Generate unique ideas and solutions with different creative thinking styles & techniques.
     
  2. Eliminate recurrent problems with root cause analysis to ensure optimal performance.  

  3. Infuse critical thinking into workplace practices to prevent manager dependency.
       
  4. Enable individuals and teams to make decisions fast to maximize productivity.  

  5. Boost business growth by minimizing costly errors and identifying new profitable opportunities.

4 Steps to Build A Collaborative Critical Thinking Culture

Create awareness of critical thinking.

Adopt a rational decision-making process.

Employ practical tools in the process.

Encourage sharing ideas at work.

4 Steps to Build A Collaborative Critical Thinking Culture

1

Create awareness of critical thinking.

2

Adopt a rational decision-making process.

3

Employ practical tools in the process.

4

Encourage sharing ideas at work.

Build a proactive team of employees who can make the best decisions more often to thrive in a highly-competitive environment.

Session 1: Problem Solving & Decision Making – The Big Picture
  • The challenges to problem-solving & decision-making
  • 5 Steps of synergistic problem solving & decision-making process
Session 2: The Context For Success – Setting The Stage
  • Why context is important for good decision
  • The characteristics of a decision-friendly context
  • The 3 Elements Of Context For Success
  • The Advocacy Problem
Session 3: The Framing Challenge – What Is The Real Problem?
  • Frames as mental windows on reality
  • How to avoid mis-framing a problem or decision
  • Critical Thinking Tools/Techniques for framing:-

            – PESTEL Analysis

            – The 6 Thinking Hats

            – The 5Ws & 5 Whys

            – The Fish Bone or Ishikawa Chart

Session 4: Generate Alternatives – The Source of Superior Solutions
  • Why good problem solving & decision making depends on alternative choices
  • The characteristics of good alternatives
  • Managing creative conflict in groups
  • Critical Thinking Tools/Techniques Methods for generating alternatives:

          – Brainstorming

          – Mind mapping

          – The CARE Matrix

Session 5: Evaluate Alternatives – Find The Value Of Each Option
  • Variables to consider in evaluating alternatives
  • Critical Thinking Tools/Techniques for evaluation of alternatives:

          – NPV & Payback

          – The prioritization matrix

          – Trade-off

          – ICI Model

          – Decision tree

Session 6: Choose The Best Alternatives – Make The Decision
  • Three techniques for moving a group toward a decision
  • The dangers of making a decision too early – or too late
  • Tips for promoting a fair process
  • Critical Thinking Tools/Techniques to help choose the best alternative:

          – The Gain-Pain Matrix

          – Catch ball methodology

          – Point-counterpoint technique

          – Decision Filters

Session 7: The Uncertainty Problem – How To Deal With Unknowns
  • A three-step process for dealing with decision uncertainty
  • Business tactics for dealing with uncertainty
  • Planning for contingencies
  • How & when to follow your intuition
  • Critical Thinking Tools/Techniques to deal with uncertainties:

          – Potential Problem Analysis

          – Impact Analysis

Session 8: Human & Organizational Traps – How To Counter Tendencies That Can Ambush You
  • How to avoid the anchoring trap
  • How to keep overconfidence from leading you to a bad decision
  • Avoiding bias in confirming evidence
  • How to avoid making a false analogy
  • The impact of social influence on decision makers
  • Groupthink & how to combat it
  • The problem of excessive optimism

Unleash Your Potential With Our HRD Corp Accredited Trainer

Marilyn Yim Sivaseelan

Founder | Facilitator | Coach

Achievement

She helped more than 95% of 6,000 individuals discover their potential at the workplace and improve their job performance within six months.

Experience

20 years of corporate managerial experience within global luxury brands.

Yim Choong Chow

Consultant | Author | Coach

Achievement

He helped 20,000 leaders discover their leadership power and lead their teams to increase productivity by more than 95%.

Experience

Over 35 years of experience in senior management, coach and consultant to many organizations.

The Organizations Trained By Marilyn & Yim

Develop Critical Thinking Skills in Just 2 Days!

Let us discuss how our critical thinking and problem solving training in Malaysia could help your organization drive a culture of innovation.

Develop Critical Thinking Skills in Just 2 Days!

Let us discuss how our critical thinking and problem solving training in Malaysia could help your organization drive a culture of innovation.

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